Want to build customer loyalty that actually drives repeat business? In this session, we’ll break down the essentials of designing, launching, and growing a loyalty program that works. Learn how to determine if a loyalty program is right for your business, explore different program structures, and discover the key steps to a successful launch. We’ll also cover how to seamlessly integrate your program into daily operations to maximise customer engagement and long-term growth. Whether you’re starting from scratch or refining an existing program, this session will give you a clear roadmap to success.