As customer expectations evolve, dining out is no longer just about the meal—it’s about the experience. In today’s competitive landscape, restaurants and cafes must understand how the experience economy is shaping these shifts. In this session, industry experts will explore how to meet these changing demands by creating memorable dining experiences that drive loyalty and stand out in a crowded market. Learn how to capitalise on the experience economy, how to align your offerings with customer expectations, and the strategies you can use to deliver experiences that keep customers coming back. Gain practical insights to take charge of this shift and stay ahead in an ever-evolving dining scene.